TERMS
AND
CONDITIONS
OF
SALE
These Terms and Conditions of Sale (the "Terms") govern the sales of products made by Renaissance Eyewear on the site renaissanceeyewear.fr. Any order implies full and unreserved acceptance of these Terms.
Article 1 - Legal Information
Company name: Eye for Eye, SAS with share capital of 5,000 €
Brand: Renaissance Eyewear
Registered office: 43 quai Niedeck, 57500 Saint-Avold, France
SIRET: 832 182 919 00015
RCS: Sarreguemines 832 182 919
Intra-community VAT: FR17 832 182 919
Email: contact@renaissanceeyewear.com
Website: renaissanceeyewear.fr
Host: Netlify, Inc., 512 2nd Street, Suite 200, San Francisco, CA 94107, USA
Article 2 - Purpose
The purpose of these Terms is to define the rights and obligations of the parties in connection with the online sale of glasses and accessories offered by Renaissance Eyewear.
Article 3 - Products
3.1 Description
Renaissance Eyewear offers glasses made in Korea, characterized by:
- Thick metal frames with precise finishing
- 7 emblematic symbols: Trident, Fleur de Lys, Ankh, Scarab, Cobra, Eye of Horus, Parisian street plaque
- Signature crystal at the temple tip
- Serial number engraved on the bridge: an identity, not a limited edition
- Themed collections: Heritage, Versailles, Isis
3.2 Prices
Prices are shown in euros, all taxes included (TTC). The price range runs from 529€ to 829€ depending on the models and editions.
- Prices include VAT at the applicable rate
- Shipping is free to all destinations
- Renaissance Eyewear reserves the right to change its prices at any time, but products will be billed at the rate in effect when the order is placed
3.3 Availability
Products are offered subject to available stock. If a product becomes unavailable after an order is placed, the customer will be informed as soon as possible and may choose:
- To cancel the order with a full refund
- To replace it with an equivalent product
- To join the waiting list for the next restock
Article 4 - Orders
4.1 Order process
- Select the product and add it to the cart
- Confirm the cart and review the order
- Create or log in to your customer account
- Enter your shipping and billing information
- Choose the payment method
- Final confirmation and acceptance of the Terms
- Secure payment
4.2 Order confirmation
An order confirmation will be sent by email immediately after the payment is confirmed. This confirmation summarizes:
- The order number
- The products ordered
- The total amount
- The shipping address
- The estimated delivery time
4.3 Legal capacity
An order may only be placed by a person of legal age with legal capacity. By placing an order, the customer certifies that they have the necessary legal capacity.
Article 5 - Payment
5.1 Accepted payment methods
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Other methods offered by Stripe
5.2 Payment security
Payments are secured by Stripe. Renaissance Eyewear does not have access to your full card details. Transactions are encrypted and compliant with PCI-DSS standards.
5.3 Payment due
Payment is due immediately at the time of order. The order will only be processed after the payment is confirmed.
Article 6 - Shipping
6.1 Delivery areas
Renaissance Eyewear ships worldwide, with no known geographic restriction.
6.2 Delivery times
- Preparation: 24 to 48 business hours
- Metropolitan France: 1 to 2 business days after shipping
- European Union: 2 to 3 business days after shipping
- International: 3 to 7 business days after shipping
6.3 Carrier
Orders are shipped via Colissimo with a tracking number.
6.4 Shipping costs
Shipping is free to all destinations.
6.5 Receiving the order
The customer must check the condition of the parcel on delivery. Any visible damage must be reported to the carrier and to Renaissance Eyewear within 48 hours.
Article 7 - Right of Withdrawal
7.1 Time limit
In accordance with applicable law, the customer has 14 calendar days from receipt of the products to exercise their right of withdrawal, without having to give a reason or pay a penalty.
7.2 How to proceed
To exercise the right of withdrawal, the customer must:
- Contact customer service at contact@renaissanceeyewear.com
- Provide their order number
- Return the product in its original packaging with all tags intact
7.3 Return costs
Return shipping is covered by Renaissance Eyewear for orders in France and the European Union.
7.4 Refund
The refund will be issued within 14 days of receiving the returned product, to the payment method used for the purchase.
7.5 Exceptions
The right of withdrawal does not apply to personalized or made-to-order products produced to the customer's specifications.
Article 8 - Warranties
8.1 Legal warranty of conformity
All products benefit from the legal warranty of conformity provided for in articles L. 217-4 et seq. of the French Consumer Code and the warranty against hidden defects provided for in articles 1641 et seq. of the French Civil Code.
8.2 Manufacturer's warranty
In addition, Renaissance Eyewear offers a manufacturer's warranty of 3 years covering:
- Manufacturing defects
- Material defects
- Problems with hinges or temples
8.3 Warranty exclusions
The warranty does not cover:
- Normal wear of the product
- Damage resulting from abnormal use or an accident
- Modifications or repairs carried out by unauthorized third parties
- Scratches on the lenses (except manufacturing defects)
8.4 Making a warranty claim
To make a warranty claim, the customer must contact customer service with:
- The order number
- A description of the problem
- Photos if needed
Article 9 - Liability
9.1 Renaissance Eyewear's liability
Renaissance Eyewear undertakes to provide products that match their descriptions and meet professional standards. It cannot be held liable:
- In the event of force majeure
- In the event of abnormal or improper use of the product
- If the product is modified by the customer or a third party
9.2 Limitation of liability
Renaissance Eyewear's liability is limited to the amount of the order concerned.
Article 10 - Intellectual Property
All elements of the site (text, images, logos, symbols, designs) are protected by copyright and trademark law. The Renaissance symbols (Trident, Fleur de Lys, Ankh, Scarab, Cobra, Eye of Horus, Parisian street plaque) and the name "Renaissance Eyewear" are registered trademarks.
Any reproduction, representation or use, even partial, is strictly prohibited without prior written authorization.
Article 11 - Personal Data Protection
The information collected is processed for the management of orders and customer relations. In accordance with the GDPR, you have the right to access, rectify, erase and port your data.
For more information, see our Privacy Policy.
Article 12 - Mediation and Dispute Resolution
12.1 Complaints
For any complaint, the customer should first contact customer service at contact@renaissanceeyewear.com. We commit to replying within 48 business hours.
12.2 Consumer mediation
In accordance with article L. 612-1 of the French Consumer Code, in the event of a dispute, the customer may use a consumer mediator free of charge to seek an amicable resolution of the dispute.
12.3 Governing law
These Terms are governed by French law. Any dispute relating to their interpretation or performance falls under the exclusive jurisdiction of the French courts.
Article 13 - Changes to the Terms
Renaissance Eyewear reserves the right to change these Terms at any time. The applicable Terms are those in effect when the order is placed.
Article 14 - Contact
For any question about these Terms, you can contact us:
- Email: contact@renaissanceeyewear.com
- Address: 4 RUE DES METIERS, HETTANGE GRANDE, 57330, France
- Response time: Within 48 business hours