Question 1

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are secure and encrypted.

Question 2

Can I change or cancel my order?

Accepted Answer

You can change or cancel your order within 2 hours of placing it by contacting us right away. After that, your order is being prepared.

Question 3

Will I receive an invoice?

Accepted Answer

Yes, a detailed invoice is sent to you by email as soon as your order ships.

Question 4

What are the delivery times?

Accepted Answer

Orders ship within 24 to 48h. Delivery takes 1 to 2 business days in metropolitan France, 2 to 3 days in the EU, and 3 to 7 days internationally.

Question 5

Is shipping free?

Accepted Answer

Yes, shipping is free on all orders, wherever they go.

Question 6

Can I track my order?

Accepted Answer

Yes, you'll receive a tracking number by email as soon as your order ships. You can follow your parcel in real time.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Customs fees may apply depending on the country and are the recipient's responsibility.

Question 8

What is your return policy?

Accepted Answer

You have 14 days from delivery to return your order. The product must be in its original condition with the packaging intact. Return shipping is covered by Renaissance.

Question 9

How do I make a return?

Accepted Answer

Contact our customer service at contact@renaissanceeyewear.com with your order number. We'll send you a prepaid return label and the instructions.

Question 10

When will I be refunded?

Accepted Answer

The refund is issued within 14 days of receiving and approving your return, to the payment method used for the purchase.

Question 11

Can I exchange my frame?

Accepted Answer

Yes, we offer free exchanges. Contact us to arrange the exchange of your frame.

Question 12

How do I choose the right frame size?

Accepted Answer

Check our Size Guide, which lists the dimensions of each model. You can also try our frames at one of our 250+ partner opticians.

Question 13

Can the frames take prescription lenses?

Accepted Answer

Yes, all our optical frames can take your prescription lenses. Visit a partner optician for the fitting.

Question 14

How do I care for my Renaissance glasses?

Accepted Answer

Clean your glasses with the microfiber cloth provided. Avoid harsh chemicals. Keep them in their case when you're not wearing them.

Question 15

What is the warranty on the frames?

Accepted Answer

All our frames come with a 3-year manufacturer's warranty covering manufacturing defects.

Question 16

Can I try the glasses before buying?

Accepted Answer

Yes, visit one of our 250+ partner opticians in France to try our collections and get personalized advice.

Question 17

How do I find a partner optician?

Accepted Answer

Use our optician locator on the "Find an Optician" page to find the nearest point of sale.

Question 18

Are prices the same online and at opticians?

Accepted Answer

Yes, our prices are the same on our site and at our partner opticians.

Question 19

How do I contact customer service?

Accepted Answer

You can reach us by email at contact@renaissanceeyewear.com or by phone at +33 (0)3 55 18 66 84 (Mon to Fri, 9am to 6pm).

Question 20

How quickly does customer service reply?

Accepted Answer

We commit to answering every request within 48 business hours at most.

Question 21

Do you offer a customization service?

Accepted Answer

Contact us to discuss your customization needs. Some options may be available on request.

FREQUENTLY ASKED
QUESTIONS.

Order & Payment

Shipping

Returns & Exchanges

Products & Care

Partner Opticians

Contact & Support

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FREQUENTLY ASKEDQUESTIONS.