WARRANTY
&
AFTER-SALES
SERVICE
Manufacturer's Warranty
All Renaissance products come with a 3-year manufacturer's warranty from the date of purchase, covering manufacturing and material defects.
What is covered
- Manufacturing defects (welding, assembly, finishing)
- Material defects (metal, acetate, components)
- Problems with hinges or temples
- Engraving or setting defects
What is not covered
- Normal wear from daily use
- Accidental damage (drops, impacts, crushing)
- Scratches on the lenses or the coating
- Modifications or repairs carried out by an unauthorized third party
- Improper use or negligence
- Damage caused by exposure to chemicals
After-Sales Service
Our after-sales service is dedicated to ensuring your complete satisfaction and the longevity of your Renaissance glasses.
Repairs under warranty
If your frame has a defect covered by the warranty:
- Contact us at contact@renaissanceeyewear.com with your order number and photos of the defect
- Our team will assess your request within 48h
- If the warranty applies, we'll send you a prepaid return label
- Return the frame in its original packaging
- We'll carry out the repair or replacement within 15 business days
Out-of-warranty repairs
For damage not covered by the warranty, we offer a paid repair service:
- Free quote within 48h of receiving the frame
- Fair prices depending on the nature of the repair
- Repair time: 2 to 4 weeks depending on complexity
- Return shipping covered by Renaissance
Types of repairs available
- Hinge replacement: If your hinges are damaged
- Temple straightening: To restore the original shape
- Nose pad replacement: For optimal comfort
- Polishing: To bring back the original shine of the metal
- Crystal resetting: If a crystal has fallen out
- Adjustment: For a perfect fit
Care and Maintenance
Daily cleaning
- Use only the microfiber cloth provided with your glasses
- For a deeper clean, use lukewarm soapy water
- Dry gently with the microfiber cloth
- Never use chemicals, alcohol or solvents
Storage
- Always keep your glasses in their case when you're not wearing them
- Never set them down lens-side down, to avoid scratches
- Avoid prolonged exposure to high temperatures (dashboard, radiator)
- Don't leave them in a damp environment
Usage precautions
- Always handle your glasses with both hands to preserve the balance of the temples
- Don't wear your glasses on your head, it bends the temples
- Have your glasses adjusted regularly at an optician
- Avoid contact with hairspray, perfume and cosmetics
At our Partner Opticians
Our 250+ partner opticians in France can help you with:
- Free adjustments and fitting
- Professional cleaning
- Nose pad replacement
- Personalized care advice
- Assessment of your frame's condition
Find your nearest partner optician
Certificate of Authenticity
Every Renaissance frame comes with a numbered certificate of authenticity. This document is essential for any warranty or after-sales request. Keep it safe with your purchase invoice.
After-Sales Service Contact
Our after-sales team is at your service:
- Email: contact@renaissanceeyewear.com
- Phone: +33 (0)3 55 18 66 84
- Hours: Monday to Friday, 9am to 6pm
- Response time: Within 48 business hours
Quality Commitment
Renaissance is committed to making products of high quality. Every frame is made by hand in Korea by skilled makers and undergoes rigorous quality controls before shipping.
If, despite all our precautions, you have a problem with your frame, we'll do everything we can to resolve it quickly and to your complete satisfaction.